We will repair, service and clean any jewelry we have made. We do not repair or clean jewelry not purchased from Black Mountain Gallery & BMGNC.com. If anything was to happen to your jewelry while in our care, we want to be able to repair or restore it to its previous status. We cannot guarantee this service with items purchased elsewhere, thus we do not accept any item we have not made ourselves.

Charges for repairs are based upon the amount of labor and material needed to fix the jewelry. Once the extent of the repairs required is determined, you will be contacted with an account of proposed fees. You will also be informed if the repairs are more costly than purchasing a new item. Once you have decided to have the repairs done, replace the item or have the jewelry returned to you unrepaired; then we will proceed with your request. Cleaning is included in the repair process at no extra charge. In addition to the repair fees, return shipping, handling and insurance fees will be added. (Shipping, handling and insurance fees are determined by the retail replacement value.)

CLICK "Shipping Charges: Repairs/Exchanges"
In The "Our Products" Bar (bottom left)
To Purchase These Services.

DO NOT SELECT ANY SERVICE FROM THE RETURN SHIPPING PAGE
if you are purchasing merchandise from our website.

Shipping Charges for regular orders will be factored at the time of check out.

This link is for the purchase of PrePaid Return Shipping ONLY.

You should only purchase from this page if you have an item for us to work on and return to you.

PLEASE DO NOT PLACE AN ORDER FOR THIS SERVICE UNLESS YOU HAVE BEEN INSTRUCTED TO DO SO.

ADDITIONAL SERVICE OPTIONS AVAILABLE:

*CLEANING SERVICE*
$5 For All Items Shipped

Cleaning Service Includes:
-Cleaning
-Straightening & Reshaping
-Individual Anti-tarnish Packaging

*REPAIR SERVICE*
$2 Initial Charge

Repair Service Includes:
-Repair
-Straightening & Reshaping-Cleaning
-Individual Anti-tarnish Packaging

This Initial $2 Charge Covers Most Simple Single Item repairs.
Each Additional Repair Is Extra And Will Be Billed For Before Return.
A Complete Quote Will Be Provided Before Repairs Are Begun.

Once you have received your approval to purchase return shipping, please:

1. Itemize Jewelry & Record
2. Determine Replacement Value & Record
3. Visit the Return Shipping Page
4. SELECT THE APPROPRIATE INSURANCE COVERAGE SERVICE
5. Select Cleaning Option (if desired)
6. Select Repair Option (if desired)
7. Select "Add to Cart"
8. Proceed to "Check Out"
9. Follow Check Out Procedures
10. Select "PrePaid Shipping Approval" (as "Shipping Method")
11. Finalize Order
12. Print Two Copies of Your Order Form
13 Include One Copy of your Order Form with Your Return
14. Include Item Inventory
15. Package Your Items Appropriately & Securely
16. Insure & Ship with the delivery Service of Your Choosing to:

BLACK MOUNTAIN GALLERY
PO BOX 5347
SANFORD NC 27331

Please be sure to itemize and record the contenets, keeping a copy for yourself and including a copy in your shipment.

Make sure to include:
--your name
--telephone number
--email address
--a detailed account of the work you need done

BLACK MOUNTAIN GALLERY WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGE TO ANY ITEM IN RETURN TRANSIT TO ITS OWNER.

ALL LIABLITY IS THE RESPONSIBLIITY OF THE OWNER AND ALL CLAIMS ARE TO BE CONDUCTED BETWEEN THE OWNER AND THE US POSTAL SERVICE.

PLEASE DO NOT PLACE AN ORDER FOR THIS SERVICE UNLESS YOU HAVE BEEN INSTRUCTED TO DO SO.

PLEASE CONTACT US PRIOR TO PURCHASING FROM THIS PAGE: 9678101@bellsouth.net

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